❓ Frequently Asked Questions
Answers to all your questions about pojko
From opening an account to bonuses, bKash deposits, slots, and safe gaming — find out everything in English.
pojko is a reliable and secure online gaming platform for players in Bangladesh. On this FAQ page you will find detailed answers to the most common questions about account registration, depositing and withdrawing money, game rules, bonus terms and conditions, and responsible gaming. If you cannot find your question, contact our 24/7 Bengali support team.
Account and Registration
To open an account at pojko, you will need an active mobile number, a password, and your full name. The registration process is simple and takes just a few minutes. Please note that pojko is only for people aged 21 and above.
No, each player may only have one account. If the same person is found to have multiple accounts, those accounts may be closed and bonuses may be cancelled. pojko strictly enforces this rule to ensure a fair playing environment.
Use the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number. Use the code to set a new password. If you have trouble, contact pojko's 24/7 live chat support.
Account verification may be required at the time of withdrawal. The verification process is simple and completely secure. Your information is protected with SSL encryption. pojko never shares your personal information with third parties.
Yes, you can temporarily or permanently close your account at any time. As part of responsible gaming, pojko offers a self-exclusion feature. To learn more, visit the Responsible Gaming page or contact support.
Deposits and Withdrawals
Deposits from bKash into pojko are usually instant. Your account balance is updated within a few seconds of the payment being completed. During busy periods it may take up to a few minutes. The minimum deposit amount is ৳500.
Absolutely. pojko accepts deposits through all popular mobile banking services — bKash, Nagad, Rocket, and Upay. Deposits from Nagad are also instant and completed with no extra charges. The minimum deposit is ৳500.
Withdrawal requests at pojko are generally processed in just 10 to 45 minutes. This is one of the fastest payment processes in Bangladesh. Withdrawn funds go directly to your bKash, Nagad, Rocket, or Upay account.
The minimum withdrawal amount at pojko is ৳1,000. Your account verification must be complete and bonus wagering requirements must be met before withdrawing. There are no hidden charges on withdrawals.
pojko does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, etc.) may apply its own charges. It is a good idea to check your provider's charges before making a transaction.
Yes, transactions can be made in both directions through Rocket. Alongside bKash and Nagad, Rocket and Upay are all active on pojko with equal convenience. You can use whichever service you are most comfortable with.
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches at pojko, log in to your account and go to the Cricket section. Select a match, team, or specific event, enter your bet amount, and confirm. Bets can be changed up until the match starts.
pojko has a large collection of slots from top providers including PG Soft, Pragmatic Play, and JILI. You can play popular games like Fortune Tiger, Gates of Olympus, Sweet Bonanza, and Fortune Gems. Games can be played equally well on mobile and desktop.
Yes, pojko's live casino is fully mobile-friendly. You can enjoy Evolution Gaming's live table games without interruption from any Android or iOS smartphone. All you need is a stable internet connection.
RTP (Return to Player) is the theoretical percentage of money a game returns to players over the long term. The higher the RTP, the greater the chance of getting returns. However, it is a long-term average — every spin or round is completely independent and random. Fair play is guaranteed on all games at pojko.
Yes, the popular Aviator game by Spribe is available at pojko. It is a crash-style game where a plane keeps flying and the player must cash out at the right moment. The rules are simple and each round is determined independently.
pojko has several fishing games including JILI's Mega Fishing and All-star Fishing. In these games, you target and shoot at fish shown on the screen. Smaller fish give smaller rewards, while larger and special fish give bigger rewards. The rules are simple and entertaining.
Bonuses and Promotions
pojko's welcome bonus is up to 120% of your first deposit, with a maximum of ৳8,000. That means if you deposit ৳500, you get an extra ৳600 as a bonus. The bonus is added automatically on your first deposit after opening an account.
The wagering requirement is the amount you need to bet before you can withdraw bonus money — it prevents you from cashing out a bonus directly. pojko's welcome bonus wagering requirement is just 10x, which is very low by industry standards.
pojko's VIP program has 5 levels — Bronze, Silver, Gold, Platinum, and Diamond. By playing regularly, you can move up to higher levels automatically. Weekly cashback of up to 0.2% is available at the Bronze level and up to 1.2% at the Diamond level.
Bonuses are generally usable on most games, though some games may contribute at different rates toward wagering calculations. It is best to read the bonus terms and conditions. For more details, ask pojko's support team.
Yes, pojko regularly offers new promotions. Special offers for BPL or T20 during cricket season, festive bonuses for Eid or Pohela Boishakh, and regular reload bonuses are available. Check the promotions page or live chat for the latest offers.
Security & Responsible Gaming
pojko uses advanced SSL encryption technology to protect your personal information and financial transactions. Your data is never sold to third parties. All games are operated in accordance with fair play principles.
Yes, pojko is for people aged 21 and above only. Age is verified during the account registration and verification process. pojko follows a strict age verification policy to protect minors.
If you feel that gaming is having a negative impact on your life, contact pojko's live chat or visit the Responsible Gaming page. We can help you set deposit limits, restrict session time, or temporarily close your account.
Through self-exclusion, you can block access to your account for a specific period or permanently. You will not be able to log in while self-exclusion is active. Contact pojko's support team to enable this feature.
There are two ways to contact pojko. First, 24/7 Bengali live chat on the website — get instant help at any time. Second, you can write to [email protected] by email. Our team is always ready to assist you in Bengali.
Still have questions?
Our Bengali support team is by your side 24 hours a day, day and night — contact us via live chat to get answers to any questions.
Chat with us on Live ChatOr email us: [email protected]