pojko Privacy Policy
Your Information Is Our Responsibility
Protecting your personal information on the pojko platform is our top priority. We ensure your privacy through SSL encryption and strict security measures.
Privacy Policy — Introduction
pojko ("we", "us") is a trusted online casino and betting platform in Bangladesh. When you visit our website pojko.cam, create an account, or use any of our services, you agree to the terms of this privacy policy.
This privacy policy describes how pojko collects your personal information, how that information is used, who it may be shared with, and what measures we take to protect your data. We ask that you read this policy carefully.
1 What Information We Collect
Personal Identity Information
We collect the following information during account registration:
- Full name (in Bengali or English)
- Email address
- Date of birth (for age verification — to confirm 21+)
- Password (stored in encrypted form)
- Preferred language and currency
Financial Information
Information required to complete transactions:
- bKash / Nagad / Rocket / Upay account number
- Deposit and withdrawal history
- Transaction date and amount
- Type of payment method
Financial information is protected by industry-standard encryption protocols.
Technical Information
Information collected automatically when you use our platform:
- IP address and device type
- Browser version and operating system
- Cookies and session data
- Page visit time and duration
- Referral source (where you came from)
Gaming Activity Information
We keep the following to improve your gaming experience:
- Type and duration of games played
- Bet amount and outcome
- Bonus usage history
- Gaming habits and preferred categories
This information is also used for responsible gaming monitoring.
2 How Your Information Is Used
pojko uses the information collected from you only for specific and legitimate purposes. We never use your information for unnecessary or unauthorised purposes.
Account Management
Information is used to create, verify, and maintain your account. It is essential for login security and identity confirmation.
Transaction Processing
Financial information is used to process deposits and withdrawals quickly and securely through bKash, Nagad, Rocket, and Upay.
Customer Support
Information is used to resolve your issues quickly through 24/7 live chat support and to maintain a history of previous communications.
Security and Fraud Prevention
Information is analysed to ensure platform security, detect fraudulent activity, and prevent unauthorised access.
Service Improvement
User behaviour is analysed to improve the gaming experience, website performance, and new features.
Responsible Gaming
Gaming habits are monitored and if signs of a problem are detected, the necessary support is provided. This is for the benefit of the user.
3 Cookies and Tracking Technology
pojko uses cookies to run the website smoothly and to personalise your experience. Cookies are small text files stored in your browser.
Essential Cookies
Without these cookies the website will not function properly. They are essential for maintaining login sessions, security verification, and basic functionality. These cookies cannot be disabled.
Analytics Cookies
These cookies are used to monitor and improve website usage. Statistics such as which pages are viewed the most and how long users stay are collected.
Preference Cookies
These cookies are used to remember your language preference, display settings, and other personal preferences. You can delete them from your browser settings, though doing so may cause you to lose some features.
4 Information Sharing and Third Parties
pojko does not sell your personal information. Information is shared with third parties only in specific circumstances and always with assurance that privacy is maintained.
Payment Service Providers
The information needed to complete transactions through bKash, Nagad, Rocket, and Upay is shared with them. These organisations follow their own security standards.
Technology Service Partners
Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi) and technology partners who maintain the platform may access limited information, solely for their designated services.
Legal Obligations
If disclosure of information is required under a court order, a lawful request from an investigating authority, or applicable law, we are obliged to do so. In such cases we always provide the minimum necessary information.
Business Changes
In the event of a merger, acquisition, or transfer of assets, your information may be transferred to the new operator. You will be notified in advance in such cases.
5 Data Security Measures
pojko uses industry-standard, up-to-date security measures to protect your information. Our security infrastructure is regularly updated and reviewed.
SSL/TLS Encryption
All data exchanged between your browser and our servers is protected by SSL/TLS encryption, which prevents interception by third parties.
Password Hashing
Your password is never stored in plain text. Passwords are kept in encrypted form using industry-standard hashing algorithms.
Firewall and DDoS Protection
Advanced firewall and DDoS mitigation systems protect the servers from cyber attacks, ensuring continuous availability of the platform.
Access Control
Staff access to data is limited on a need-to-know basis. Regular access audits are conducted.
6 Data Retention Period
pojko does not retain your information for longer than necessary. The retention period for different types of information is described below:
Account Information
This information is retained while your account is active. After an account is closed, some information may need to be kept for a specific period to meet legal obligations.
Transaction Records
Financial records and transaction history may need to be retained for an extended period in accordance with legal and regulatory requirements.
Support Communications
Records of your communications with customer support are retained for service quality improvement and dispute resolution.
Log Data
Server logs and technical data are generally retained for a short period and deleted regularly, unless required for a security investigation.
7 Your Rights
You have certain rights over your information. pojko respects these rights and tries to respond as quickly as possible.
Right to Access
You may request a copy of the information we hold about you at any time. We will provide it within a reasonable time.
Right to Rectification
If your personal information is incorrect, you may request a correction. Keeping accurate information is also in our interest.
Right to Erasure
In certain circumstances you may request that your information be deleted, though this may not always be possible due to legal obligations.
Right to Object to Processing
You may object to certain types of data processing. You can opt out of marketing communications at any time.
8 Privacy of Minors
For Users Aged 21 and Over Only
The pojko platform is for users aged 21 and over only. We do not intentionally collect personal information from anyone under the age of 21.
Age is verified at the time of account registration. If we become aware that information from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.
If parents or guardians suspect their minor child is using this platform, please contact us immediately.
9 Policy Changes and Updates
pojko reserves the right to update this privacy policy as needed. It may be revised due to changes in services, technological developments, or legal requirements.
Change Notification
For significant changes, we will notify you by registered email or via a notice on the platform. We recommend you check this page regularly.
Continued Use After Changes
Continuing to use the platform after an update will be taken as your acceptance of the new policy. If you do not agree, you have the right to close your account.
Contact Us
For any questions, concerns, or to exercise your rights regarding the privacy policy, please get in touch with us. Our team is always ready to help.
24/7 Live Chat
Live chat support in Bengali is available 24 hours a day, 7 days a week. Get immediate assistance on any privacy-related matter.